basic-computer-email-video-calls
ITIAN Basic Computer Skills Course
Technology Simplified — Solutions That Work
Email and Video Calls
Send clear email, manage attachments and participate in a video call without exposing private information.
By the end of this lesson, you can…
- Write, address and send a clear email.
- Reply, forward and organise messages appropriately.
- Attach and download files carefully.
- Join a video call and control microphone, camera and chat.
Before you begin
What you need
- A supervised email account.
- A safe practice recipient.
- A non-sensitive practice document for attaching.
Safe practice
Use a practice account and non-sensitive information. Ask the computer owner before changing settings, installing software or sharing files.
Understand and practise the skill
Email is useful because it creates a written record, but messages can be misdirected or imitated. Check the recipient, subject, content and attachment before sending.
Key terms
Recipient
The person or address receiving a message.
Subject
A short line summarising what the email is about.
Attachment
A separate file sent with a message.
Meeting link
A web address used to join an online call.
Follow the demonstration
- Create a message. Enter the practice recipient and a specific subject.
- Write clearly. Use a greeting, short purpose, required action and sign-off.
- Attach safely. Choose the intended practice file and confirm its name before sending.
- Manage the reply. Use Reply for the sender and Reply all only when everyone needs the answer.
- Join a call. Open the trusted meeting link, check name, microphone and camera, then leave correctly.
Worked example
Subject: Community meeting notes – 20 July
Kia ora Mere,
Attached are the notes from our practice meeting.
Please let me know if any details need correcting.
Ngā mihi,
IanComplete the guided activity
Repeat the demonstration using the safe practice items and tick each completed result.
Check your understanding
Review, reflect and continue
Success criteria
- The practice email is clear and correctly addressed.
- The intended attachment is confirmed before sending.
- The learner controls call audio, video and exit independently.
Reflection prompt
What can you now do independently, and which step would you like to practise once more?