Frequently Asked Questions
Resolve common ChatGPT Academy questions about feature availability, accuracy, privacy, organisation and responsible use.
Why do I not see a feature shown in a lesson?
Availability can vary by plan, region, device, app version and workspace settings. Use the official article linked in the lesson and check your visible tools.
Can I trust every answer?
No. Review the response and independently verify important facts, dates, calculations, quotations and sources.
Should I upload customer or staff information?
Only when your organisation allows it and the information is necessary, minimised and appropriately protected. Use fictional data for this academy.
Why did the answer change?
Responses can vary with wording, context and available tools. Save the useful prompt and define success criteria more clearly.
Does ChatGPT replace professional advice?
No. High-stakes medical, legal, financial, safety and employment matters require appropriate qualified help and authoritative sources.
How do I keep my work organised?
Use clear chat names, Projects where appropriate, meaningful filenames and a short record of decisions and checks.