Learning outcomes
- Explain how to resolve common sign-in, browser, upload and feature-availability problems.
- Complete the guided activity safely.
- Check that you can escalate with useful evidence.
Privacy, Safety and Responsible Use
Troubleshooting ChatGPT
Learn to resolve common sign-in, browser, upload and feature-availability problems and escalate with useful evidence in this beginner-friendly ChatGPT lesson.
Before you begin
Use sample information. Follow your organisation's AI, privacy, copyright, security and records-management policies.
Step-by-step instructions
- Open ChatGPT Settings and Data Controls and confirm you are using the intended account or workspace.
- Record device, browser, plan, error and attempted fixes.
- Pause and check privacy, permissions, source material, feature availability and any instruction that affects the task.
- Review the result carefully and confirm that you can escalate with useful evidence.
- Save only the useful, verified output and record one improvement for your next prompt.
Ian's practical tip: Start with fictional or non-sensitive information. Treat the first response as a draft, then verify facts, sources, calculations and permissions before using it.
Practical activity
Record device, browser, plan, error and attempted fixes. Your expected result is to escalate with useful evidence.