1. Understand the purpose of messenger troubleshooting.
Apply this outcome directly to your own Facebook use.
Messenger · Page 36 of 77Messenger Troubleshooting
Fix common problems such as failed links, app crashes, missing notifications and connection issues.
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What you will learn
2. Use the main controls for messenger troubleshooting confidently.
Apply this outcome directly to your own Facebook use.
3. Complete a practical beginner task.
Apply this outcome directly to your own Facebook use.
4. Apply privacy, security and good-practice checks.
Apply this outcome directly to your own Facebook use.
Step-by-step
Fix common problems such as failed links, app crashes, missing notifications and connection issues. Facebook menus may move over time, so focus on the purpose of each control as well as its current location.
Check Wi-Fi or mobile data and confirm other websites load.
Work slowly, read the screen and confirm the result before continuing.
Work slowly, read the screen and confirm the result before continuing.
Close and reopen Messenger, then restart the device if needed.
Work slowly, read the screen and confirm the result before continuing.
Work slowly, read the screen and confirm the result before continuing.
Update Messenger and Facebook from the official app store.
Work slowly, read the screen and confirm the result before continuing.
Work slowly, read the screen and confirm the result before continuing.
Send the message and website link separately if a combined message crashes the app.
Work slowly, read the screen and confirm the result before continuing.
Work slowly, read the screen and confirm the result before continuing.
Check phone storage, permissions and notification settings.
Work slowly, read the screen and confirm the result before continuing.
Work slowly, read the screen and confirm the result before continuing.
Use Messenger in a browser as a temporary alternative.
Work slowly, read the screen and confirm the result before continuing.
Work slowly, read the screen and confirm the result before continuing.
Practical activity: Complete the steps on your own account or write a safe practice plan. Take a screenshot only when it does not reveal passwords, payment details or private customer information.
Good-practice checklist
I know why I am making this change.
I checked the audience or access setting.
I protected private or customer information.
I recorded the result and know how to reverse it.
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