Google Business Reviews - Response Templates
ITIAN Knowledge Hub - Google Business Academy
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POSITIVE REVIEW RESPONSE TEMPLATES

Template 1 - Short Positive:
Thank you [Name]! We really appreciate you taking the time to share your experience. It means a lot to our team. We look forward to seeing you again soon!

Template 2 - Detailed Positive:
Hi [Name], thank you so much for this wonderful review! We're so pleased to hear that [specific aspect they mentioned] met your expectations. Our team works hard to [relevant value], and it's great to know it's making a difference. We hope to welcome you back soon!

NEGATIVE REVIEW RESPONSE TEMPLATES

Template 1 - Acknowledging Issue:
Hi [Name], thank you for taking the time to share your feedback. We're sorry to hear your experience didn't meet our usual standards. We'd love the opportunity to make this right. Please contact us at [phone/email] so we can discuss this further.

Template 2 - Factual Issue:
Hi [Name], thank you for your review. We take all feedback seriously. [Brief factual response if needed]. We'd welcome the chance to speak with you directly at [contact details] to resolve this.

FAKE REVIEW RESPONSE TEMPLATE
We're unable to verify this experience in our records. If you did visit us, we'd welcome the chance to speak with you directly. Please contact us at [contact details] so we can address your concerns properly.