Support
Frequently Asked Questions
Answers to common beginner questions about Microsoft 365 accounts, apps, files, Copilot and support.
Do I need every Microsoft 365 app?
No. Your plan, licence and organisation determine what is available. Start with the apps required for your work.
Should I use a personal or work account?
Use the account approved for the task. Keep personal and organisational files separate.
Where should I save shared work?
Use the approved OneDrive, SharePoint or Teams location and check the audience and permission level.
Why does my screen look different?
Microsoft updates features progressively, and administrators can control availability. Check your app version and official help.
Can I use Copilot with confidential information?
Only when your organisation permits it and the selected Copilot experience, data permissions and policy are understood.
What should I do before contacting support?
Record the app, account type, device, exact message, time, affected users and steps already attempted.