Brand and Marketing · Page 33 of 94

Brand Voice

Apply Brand Voice consistently so customers recognise the business and understand what it promises.

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What you will learn

1. Connect brand choices to the customer

Apply this idea directly to brand voice and record the result for your business.

2. Use consistent words and visuals

Apply this idea directly to brand voice and record the result for your business.

3. Document repeatable standards

Apply this idea directly to brand voice and record the result for your business.

4. Check accessibility and legal ownership

Apply this idea directly to brand voice and record the result for your business.

Step-by-step practice

Step 1. Define the audience and purpose for Brand Voice.
Step 2. Collect examples that fit the business.
Step 3. Choose a small, consistent system.
Step 4. Test it in print and on screen.
Step 5. Record the approved choice in brand guidelines.
Use safe practice data: Do not enter passwords, private customer information or confidential business records into an unapproved tool.

Good-practice checklist

Clarity matters more than decoration
Check contrast and readability
Use licensed or original creative material
Review consistency across every customer touchpoint
Record who owns the next action
Set a date to review this work
Check the result on a mobile device
Ask for specialist advice where required

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