Learning outcomes
- Explain how to choose delegation or a collaborative inbox for team email.
- Complete the guided activity safely.
- Check that you can assign responsibility clearly.
Contacts and Collaboration
Shared Inboxes
Learn to choose delegation or a collaborative inbox for team email and assign responsibility clearly in this beginner-friendly Gmail lesson.
Before you begin
Use the correct account. Practise with fictional content and never share passwords, recovery codes or confidential information.
Step-by-step instructions
- Open Gmail and confirm that the profile picture and email address show the intended Google Account.
- Map a fictional sales inbox workflow using fictional or non-sensitive practice information.
- Pause before any send, delete, sharing, security or account change; check recipients, permissions and likely consequences.
- Review the result and confirm that you can assign responsibility clearly.
- Record one useful habit and safely reverse or remove any temporary practice item.
Ian's practical tip: Email can affect real people immediately. Check the account, recipients, subject, attachments, tone and privacy before you send or share.
Practical activity
Map a fictional sales inbox workflow. Your expected result is to assign responsibility clearly.