Module 27 · Lesson 14

Images or Videos Not Displaying Correctly

Learn images or videos not displaying correctly with clear beginner-friendly steps, a practical activity and an NZThrillVibes example.

Learning outcomes

Explain the purpose of images or videos not displaying correctly in plain language.
Follow a safe, repeatable process for work confidently with images or videos not displaying correctly.
Check the result and identify one useful improvement.

Before you begin

Use a trusted device and your own authorised Facebook or Meta business account. Have the correct Page, business details and campaign purpose ready. Never share a password or one-time security code.

Understanding this lesson

Images or Videos Not Displaying Correctly is part of Troubleshooting Facebook Marketing. The aim is to connect the Facebook task to a real business result, complete it carefully and keep a simple record of what worked. For a small New Zealand business, the best starting point is usually one clear audience, one honest offer and one measurable next step.

Important terms

Video creative: Moving-image content prepared for a post, story, reel or advertisement.
Creative asset: A photograph, graphic or video used to communicate a marketing message.
Marketing objective: A clear business result the activity is intended to support.

Safety and privacy: Check the Page and account name before saving changes. Use two-factor authentication, protect customer details, respect copyright and never publish claims you cannot support.

Step-by-step instructions

Step 1: Choose one audience need and one purpose for images or videos not displaying correctly.
Step 2: Prepare a clear opening, one useful message and one appropriate call to action.
Step 3: Create or select an original, properly licensed visual that remains clear on a small phone screen.
Step 4: Preview the content, check spelling, links, captions, branding and accessibility information.
Step 5: Publish at a sensible time, respond to genuine engagement and record what the audience found useful.

Ian's practical tip: Take a screenshot before changing an important setting. It gives you a reliable reference if the result is different from what you expected.

Practical example

Imagine NZThrillVibes is using this lesson to promote a $25 Hokianga photography booklet. The message names the product clearly, shows an authentic photograph, gives the correct price and delivery information, and asks interested people to visit the website or send a message. The result is recorded as an enquiry, website visit or confirmed sale.

Common mistakes

Starting without a clear customer or business goal.
Changing several settings at once and losing track of what affected the result.
Publishing without checking the mobile preview, destination link or account selected.
Judging success only by likes instead of the result that matters.

Practical activity

Create a one-page working note for Images or Videos Not Displaying Correctly. Write the audience, objective, exact action, expected result and the metric you will check. Complete the task in a draft or test environment where possible, then save one screenshot as evidence.

Knowledge check

What should you confirm before completing this task?

Confirm the correct Page or business account, the intended audience, the business objective, privacy and copyright requirements, and how the result will be checked.

I completed the activity. I checked the result. I can explain what I learned.

Lesson recap: Good Facebook marketing connects a clear purpose with a careful action, an honest customer message and a result that can be checked.