Learning outcomes
- Explain how to compose, reply, forward and attach files safely.
- Complete the guided practice safely.
- Check that you can check recipients, attachments and tone before sending.
Microsoft Outlook
Outlook Email Basics
Learn to compose, reply, forward and attach files safely and check recipients, attachments and tone before sending in this beginner-friendly Microsoft 365 lesson.
Before you begin
Use a training message, appointment or contact where possible. Never send test messages containing private customer information.
Step-by-step instructions
- Open Outlook Mail, Calendar or People as directed and confirm you are using the intended account.
- Draft a clear business email with a useful subject and signature.
- Pause and check permissions, filenames, recipients, dates or settings that affect the task.
- Test the result: check recipients, attachments and tone before sending.
- Check the recipient, date, time zone, sharing scope and reminder before completing the activity.
Ian's practical tip: Use sample information first. Once the workflow is correct, repeat it with approved work information and the minimum necessary access.
Practical activity
Draft a clear business email with a useful subject and signature. Your expected result is to check recipients, attachments and tone before sending.