Use this order: check power, check signal, restart, reconnect, then test another app.
| Problem | Try this |
|---|---|
| TV says “No internet” | Check whether another device can use the Wi-Fi. Restart the TV and router, but do not factory-reset the router. |
| Hotspot does not appear | Turn hotspot off and on, keep its settings screen open, move phone closer, and rescan on the TV. |
| Netflix buffers or picture is blurry | Improve signal, stop other downloads, reduce Netflix data use, or return to home Wi-Fi. |
| Netflix app freezes | Exit the app, restart the television and reopen Netflix. Check for TV software and app updates. |
| Forgotten Netflix password | Use Netflix’s official password-reset process. Never give a password or verification code to an unsolicited caller. |
| No sound | Check mute and volume. Try another programme and restart the TV or soundbar. |