Academy Essentials
Frequently Asked Questions
Resolve common Gmail Academy questions about features, organisation, delivery, collaboration and security.
Why do I not see a feature?
Availability can vary by account type, device, administrator settings and staged release.
Where did an archived message go?
Search for it or open All Mail; archive removes the Inbox label but retains the message.
Should I use Reply All?
Only when every recipient genuinely needs the response and information.
Why was my message not delivered?
Check the address, attachment size, account notices, Spam and any returned delivery message.
Can I share my password with a colleague?
No. Use approved delegation or shared-inbox controls instead.
Can I trust an unexpected sign-in email?
Do not use its links. Open your Google Account security page independently and check recent activity.