Learning outcomes
- Explain how to communicate clearly and resolve common meeting problems.
- Complete the guided practice safely.
- Check that you can know when to reconnect, switch devices or contact support.
Microsoft Teams
Teams Etiquette and Troubleshooting
Learn to communicate clearly and resolve common meeting problems and know when to reconnect, switch devices or contact support in this beginner-friendly Microsoft 365 lesson.
Before you begin
Use an approved training team, chat or meeting. Ask permission before recording, transcribing or sharing someone else's screen.
Step-by-step instructions
- Open Microsoft Teams on the web or desktop and confirm you are using the intended account.
- Apply an etiquette checklist and test a basic audio fix.
- Pause and check permissions, filenames, recipients, dates or settings that affect the task.
- Test the result: know when to reconnect, switch devices or contact support.
- Confirm who can see the conversation, file or meeting item and remove any test content that should not remain.
Ian's practical tip: Use sample information first. Once the workflow is correct, repeat it with approved work information and the minimum necessary access.
Practical activity
Apply an etiquette checklist and test a basic audio fix. Your expected result is to know when to reconnect, switch devices or contact support.